REFUND & CANCELLATION POLICY

This Refund & Cancellation Policy explains when and how you can cancel a purchase or request a refund for paid products on Scryyn ("the Platform"), operated by Lynkstr Private Limited.

Scryyn sells digital services that are delivered and consumed online. Because of this, refunds are handled as set out below. This policy should be read together with our Terms of Service.

Paid products on Scryyn fall into two groups:

• Candidate purchases — one-time payments such as the Scryyn Pro upgrade (₹199) and Mock Interview sessions (₹99). Prices are in Indian Rupees (INR) and inclusive of applicable taxes (GST).
• Employer / recruiter subscriptions — monthly plans that unlock CV screening, video interviews, WhatsApp screening and pipeline tools. Prices are in INR and exclusive of GST, which is added at checkout.

These are one-time, digital purchases. You may request a full refund within 7 days of payment, provided the service has not yet been used or consumed.

A purchase is treated as used / consumed (and therefore not refundable) when, for example:

• A Mock Interview session has been started, recorded, or its AI feedback has been generated.
• Pro-only features (such as enhanced visibility, analytics, or unlimited practice) have been accessed during the period.

If a technical fault on our side prevented you from using what you paid for and we were unable to resolve it, you are entitled to a full refund regardless of the 7-day window.

Subscriptions are billed monthly on an anniversary basis (the same day each month as your first payment). You can cancel at any time from your account settings or by writing to us.

• On cancellation, your plan remains active until the end of the current paid billing cycle — no further charges are made after that.
• We do not provide pro-rated refunds for partial months or for unused portions of a billing cycle.
• Plan downgrades take effect from the next billing cycle.
• If you were charged after cancelling, or charged in error, contact us and we will refund the incorrect charge in full.

This mirrors the billing terms in Section 8 of our Terms of Service.

The following are not eligible for a refund:

• Services already delivered or consumed (completed mock interviews, generated AI scores or summaries, sent WhatsApp screening messages, used video-interview minutes).
• Partial or unused portions of a monthly subscription period.
• Purchases where more than 7 days have passed since payment, except where a technical fault on our side is involved.
• Free trials, promotional credits, or any amount that was not actually charged to you.

If you were charged more than once for the same purchase, or money was deducted but the service was not activated, we will refund the duplicate or failed charge in full. Most failed-payment amounts are reversed automatically by your bank or payment provider within a few business days.

Email accounts@lynkstr.com from the email address registered on your account, including:

• Your registered email and (for employers) organisation name.
• The payment / order ID or the invoice number, where available.
• The reason for the refund request.

We aim to acknowledge every request within 2 business days.

Once a refund is approved, it is processed to your original payment method through our payment provider (Razorpay) within 5–7 business days. Depending on your bank or card issuer, it may take a few additional days for the amount to reflect in your account.

If you believe a charge is incorrect, please contact us first — we can almost always resolve it faster than a bank dispute. Raising a chargeback without contacting us may lead to suspension of the associated account while the dispute is investigated.

We may update this policy from time to time. The version published on this page, with the "Last updated" date above, is the one that applies to your purchase at the time it was made.

Lynkstr Private Limited
Desk ID: HD-151, WeWork Prestige Central
36, Infantry Road, Bangalore, Karnataka 560001, India
Billing & refunds: accounts@lynkstr.com
General: prasanna@lynkstr.com